Comments on: Caregivers Marketplace Not Honoring their Rebate Program?

By: Jennifer from Caregivers Marketplace

Jennifer from Caregivers Marketplace — Mon, 05 Oct 2009 13:59:49 +0000

Kathy,
Thank you for posting the list for posting the list of new eligible items. The new form will be up on our Web site soon. In the meantime, please use the Eligible Products list on our Web site to check UPCs. You can find it by clicking on the Eligible Products tab on the home page and searching by Brand.

Thanks,
Jennifer J.
Caregivers Marketplace

By: Kathy

Kathy — Sun, 04 Oct 2009 07:59:29 +0000

Just got email from Caregivers Marketplace
Dear Caregivers Marketplace Member:

Good news! New Huggies, GoodNites and Pull-Ups products have been added to the Caregivers Marketplace list of rebate-eligible brands. Rebate requests for these new products that are processed after 10/1/2009 will receive cash back on those products. We are not able to honor rebate requests for the new products that were processed before 10/1/2009. Discontinued Huggies, GoodNites and Pull-Ups products will also continue to be cash back eligible through 1/31/2010 as long as the receipt is from 2009.

List of New Rebate-Eligible Products
Product DescriptionUPC
HUGGIES SPRM LTL/S 40 STEP 1036000557015
HUGGIES SPRM LTL/S 36 STEP 2036000557022
HUGGIES SPRM LTL/M 31 STEP 3036000557039
HUGGIES SPRM LTL/M 27 STEP 4036000557046
HUGGIES SPRM LTL/M 23 STEP 5036000557053
HUGGIES SPRM LTL/M 20 STEP 6036000557060
HUGGIES SNUG&DRY 50 STEP 1036000555011
HUGGIES SNUG&DRY 42 STEP 2036000555028
HUGGIES SNUG&DRY 36 STEP 3036000555035
HUGGIES SNUG&DRY 31 STEP 4036000555042
HUGGIES SNUG&DRY 27 STEP 5036000555059
HUGGIES SNUG&DRY 23 STEP 6036000555066
HUGGIES OVERNITE 31 STEP 3036000554038
HUGGIES OVERNITE 27 STEP 4036000554045
HUGGIES OVERNITE 23 STEP 5036000554052
HUGGIES OVERNITE 20 STEP 6036000554069
HUGGIES P/U LD BOY 26 2T-3T036000213270
HUGGIES P/U LD GRL 26 2T-3T036000213287
HUGGIES P/U LD BOY 23 3T-4T036000213294
HUGGIES P/U LD GRL 23 3T-4T036000213300
HUGGIES P/U LD BOY 19 4T-5T036000213317
HUGGIES P/U LD GRL 19 4T-5T036000213324
HUGGIES P/U CA BOY 26 2T-3T036000213218
HUGGIES P/U CA GRL 26 2T-3T036000213225
HUGGIES P/U CA BOY 23 3T-4T036000213232
HUGGIES P/U CA GRL 23 3T-4T036000213249
HUGGIES P/U CA BOY 19 4T-5T036000213256
HUGGIES P/U CA GRL 19 4T-5T036000213263
HUGGIES P/U N/T BOY 24 2T-3T036000213508
HUGGIES P/U N/T GRL 24 2T-3T036000213515
HUGGIES P/U N/T BOY 21 3T-4T036000213522
HUGGIES P/U N/T GRL 21 3T-4T036000213539
HUGGIES GOODNITES BOY 15 S/M036000217179
HUGGIES GOODNITES GRL 15 S/M036000217186
HUGGIES GOODNITES BOY 12 L/X036000217193
HUGGIES GOODNITES GRL 12 L/X036000217209
HUGGIES GOODNITES BOXR 10 L/X036000219135
HUGGIES GOODNITES BOXR 13 S/M036000219128

Thank you for continuing to use The Caregivers Marketplace cash back program. Please contact us at 800-888-0889 if you have any questions.

Sincerely,

The Caregivers Marketplace
http://www.CaregiversMarketplace.com

Hope It’ll help.

By: Update on Caregivers Rebate Issues | Common Sense With Money

Update on Caregivers Rebate Issues | Common Sense With Money — Sat, 03 Oct 2009 18:25:28 +0000

[...] Previously I shared with you issues readers were having regarding their submission to the Caregivers… In short, the program was not reimbursing for the newer pack sizes and products available for Huggies Brand diapers. Well, all of that has changed now and they issued an email yesterday stating that the newer pack sizes and new product UPCs have been added to their rebate program. Rebate requests for these new products processed after 10/1/2009 will receive cash back on those products. The program can’t however honor rebate requests for the new products that were processed before 10/1/2009. Basically, if you bought new products in 2009 but submitted for the rebate before 10/1/09, Caregivers won’t be able to reimburse you. If you bought new product and 2009 and have held on to your receipts up until now, you can submit them and be reimbursed for them. Here’s the list of newly added UPCs: [...]

By: Kmart Super Doubles: Huggies Diapers $2.79 per Pack or less! | Common Sense With Money

Tue, 29 Sep 2009 13:10:07 +0000

[...] like paying $2.79 per pack! And if you get the right packages that qualify for the Caregivers MarketPlace rebate you may get an additional $0.75 per pack back. I plan on doing a similar deal. Then I [...]

By: The Best of Rite Aid Deals Week of 9/20-9/26 | Common Sense With Money

The Best of Rite Aid Deals Week of 9/20-9/26 | Common Sense With Money — Sun, 20 Sep 2009 13:29:28 +0000

[...] Check out Rite Aid’s coupon policy. Also, remember from our previous conversation that the Caregivers Marketplace is not honoring rebates on the new packs of Huggies (with new name and lower count) ad well of the new Pure & Natural until further [...]

By: KELLY

KELLY — Fri, 28 Aug 2009 23:04:31 +0000

I was discouraged as this was the first time to utilize this program and I was shorted about $3. Now to the Caregivers company this may be nothing but to a mom that buys diapers OFTEN that $3 is a credit for almost a FREE pkg of diapers with some offers if not all FREE. I am willing to wait for changes but I feel maybe they should have had this updated on their website sooner than after we receive a shorted rebate. FRUSTRATING!!

By: Link Love 8/28 | Start Living Frugal

Link Love 8/28 | Start Living Frugal — Fri, 28 Aug 2009 18:20:16 +0000

[...] Mercedes at Common Sense with Money had some great information on how Huggies new packaging has affected the rebates you can receive from Caregivers Marketplace. [...]

By: starbucksgirl

starbucksgirl — Thu, 27 Aug 2009 02:32:09 +0000

I just submitted the first time about 4 months ago and did not receive the full reimbursement. I was confused about this and decided that I wasn’t going to use them again as they did not indicate clearly why they didn’t reimburse me. I didn’t think that their program was worth the time. Thanks for clearing up the confusion.

By: Lana

Lana — Thu, 27 Aug 2009 02:01:27 +0000

yep. same problem here. so disappointing. not that I buy huggies solely because of these reimbursements, but we all know that every little bits helps these days.

By: Sheila

Sheila — Wed, 26 Aug 2009 20:28:32 +0000

I was just filling out a rebate form over the weekend when I noticed the same issue you’ve been talking about. I emailed Customer Service at Caregivers Marketplace and here was the response:

Thank you for contacting the Caregivers Marketplace and bringing your concern regarding the Huggies packaging to our attention. We will process the Snug & Dry Diapers accordingly to the rules established by the trade partners participating in the program. Please submit all your receipts and any UPC codes. Once we receive your rebate, a decision will be made at that time.

—

I think I will hold on to my receipts for the time being and see if this gets ironed out.

~Sheila

By: Rebecca

Rebecca — Wed, 26 Aug 2009 14:05:59 +0000

Yes, same thing just happened to me – I got the check for a couple of dollars less than I was expecting, with a generic note saying some of my items didn’t qualify. I didn’t know what they were until I saw this post and remembered, sure enough, several of them were Little Movers. I do think it’s weird that they can’t honor those, since what they are honoring no longer exists and has been replaced by LMs. Oh well.

As a side note, I actually didn’t want to save my reciepts any longer, as I was afraid the whole program would go out and then I’d be stuck. For example I was holding on to some formula UPCs to send in for a free can program offered by the maker, and when I sent them in, they did honor the deal BUT sent a letter saying that the program is being discontinued and I managed to get my submission in just in time! So, sometimes you do need to be careful of waiting too long…

By: Holly

Holly — Wed, 26 Aug 2009 00:56:39 +0000

I emailed Caregivers Marketplace a couple weeks ago concerning the new packaging and here was a response that I received:

“Thank you for your inquiry. The Huggies Pure and Natural diapers are not part of the program at this time. We have contacted Kimberly-Clark regarding the product who is the manufacturer of Huggies and it will be looked into for year 2010. At the present time, the new Huggies Little Snugglers and Little Movers Diapers are not eligible. We are also working with the manufacturer to see if their new packaging will be included within the 2009 program and hope to have an answer soon. Please continue to check our website at http://www.caregiversmarketplace.com. for any new information or products that would be added to the program. In the meantime, please hold on to your receipts that have the Little Snugglers and Lil Movers diapers.”

I’m planning on holding onto my receipts until the issue has been worked out.

By: MelissaW

MelissaW — Tue, 25 Aug 2009 23:07:44 +0000

I got a rebate check back yesterday which was significantly less than I expected, along w/ a “love note” that I had purchased items that didn’t meet the size requirements, which I knew wasn’t correct.

I guess I will just hold on to my receipts for a while until hopefully this is all worked out.

By: Jennifer from Caregivers Marketplace

Jennifer from Caregivers Marketplace — Tue, 25 Aug 2009 21:38:12 +0000

Hi everyone – this is Jennifer from Caregivers Marketplace. We want to thank you for talking about this issue! It’s these kinds of conversations that help us know how much you count on the program. We work with all of our manufacturer partners to be able to offer you the rebates you need the most. Obviously, every manufacturer changes their product line-up from time to time. Often there is lag time or even overlap between when the “old” products are phased out and the “new” products are phased in. While we do not have a definite answer to your questions today, please know that we are aware of it (thanks to you!) and we are working on it. We will always keep you informed, in advance if possible, whenever our line-up of eligible brands is changing. Thanks for your patience!

By: Modern Day Mom

Modern Day Mom — Tue, 25 Aug 2009 20:21:35 +0000

I had actually wondered about this and planned to contact customer service before I submitted my form. I had noticed that a few of my Huggies Snug & Dry Size 5 jumbo pack UPCs didn’t match those listed on the form, and realized that the packages I had bought only had 27 diapers in them instead of 30. I went back to CVS and found one 30-ct package hidden among the 27-ct packages, and the clerk was nice enough to exchange them for me. I’d still like to be able to submit the 27-ct packages that I’ve already used for reimbursement, though.

I’ve also noticed that Huggies Supreme Natural Fit has changed names to Huggies Supreme Little Movers – with, of course, different UPCs. These aren’t on the Caregivers Marketplace list, either. Hopefully this will change as well.

Looks like I’ll be stocking up on 30-ct Snug & Dry and Natural Fit diapers whenver I see them!

By: Diana

Diana — Tue, 25 Aug 2009 18:14:08 +0000

I got back my rebate for less than I had sent in with no explanation, so this must’ve been why. Thanks for clearing it up!

By: Char

Char — Tue, 25 Aug 2009 17:47:31 +0000

I had had this happen. I realized the last time i sent in receipts that the jumbo were not listed. Although O had a bunch I only sent in one of this size along with my newborn receipts which were still valid. I didn’t get reimbursed for the one I sent. I am holding on to those jumbos along with the Pure and Natural receipts which are also not beign taken yet. Hoping they will all be able to be submitted/resubmitted at a later time

By: Lydia

Lydia — Tue, 25 Aug 2009 16:27:27 +0000

This is VERY disappointing to me! I have always had great success with Caregiver’s Marketplace and am disappointed that they would stoop to this. How exactly does that fit with helping caregivers?

Thanks Mercedes for doing this!

By: Sarah

Sarah — Tue, 25 Aug 2009 16:22:11 +0000

I too have had this happen twice now where I did not receive the full refund amount. I was unable to get through via telephone to Customer Service, so at least this post clears up my confusion. Boo! I will hold on to my receipts for now. Thanks for the advice.

By: Mercedes

Mercedes — Tue, 25 Aug 2009 15:13:04 +0000

HI Alisha,

I understand your point. However, the old packages won’t be available for long as they are being phased out. They need to update the program so people can submit the rebate for the sizes now available in the market.

Mercedes

By: Alisha

Alisha — Tue, 25 Aug 2009 14:33:49 +0000

I received a check in the mail yesterday for the full amount I requested. Their form makes it very clear that you must buy specific products and they even provide the UPC code for you (in fact, they ask you to include the UPC code to make your rebate faster.) I just always make sure I buy the exact product they reimburse you for (ie – never buy the 36 count packages) and have never had a problem. I will continue to submit as I’ve never had problems.

By: Amber

Amber — Tue, 25 Aug 2009 14:10:51 +0000

What a coincidence – I just received a rebate yesterday for half of the amount that I submitted. I was confused as to why I hadn’t met the requirements (they enclosed a letter that explained some of the possibilities, but none of them matched my situation). Now I’m sure it’s because of the package size changes. I can’t wait to see how this works out. I will definitely wait to submit anymore rebates. Thanks for the information – I really appreciate it (and all of your other hard work)

By: lora

lora — Tue, 25 Aug 2009 13:57:30 +0000

This is very sad to me. I am currently waiting for 2 rebates…first time submitting. I was a bit confused when filling out the form when the amounts didnt match up for the huggies but submitted it anyway. This situation is not the buyers fault and we should not be penalized because of it.