HOWEVER…suddenly a glitch in the system. The first Wags I went to I was only able to find the Jergens lotion $5.99 with a $5 RR. Also picked up 2 campbells soups with in-store coupon (to make them .79 each) plus a $1/2 mfr. coupon, and found the .99 activity book. I combined them and had a $5 RR coupon from last week’s transaction (john frieda frizz eaze). Cashier rung all through, total transacton $2.98. NO RR came through for the Jergens. Cashier got manager, and he explained what he was told, that even though the $5 RR I was trying to use was from a different transaction last week, it was generated from the same manufacturer, therefore the system wouldn’t allow me to get another $5 RR (the first 5 digits on the bar code on both the product and the coupon was the clue, as they were the same). Thankfully I had a spare $4 RR also, so my bill was $1 more. He rung up the entire transaction again, and I was able to get the $5 RR in the end. If this is the way the computer system is being programmed, trips to Wags will be a hassle if I have to compare all the UPC codes to make sure that I will get all the RR I am entitled to! The manager says it is not a Wags thing, but a manufacturer directive. He was very nice and apologetic.

I am so sorry you both have had such terrible experiences. But I think you both handled it well. In both cases you both took it to the next level up and got some resolution. These stores owe their businesses to their customers and there’s no need to be rudder to them just because they are using coupons. they get that money back anyway.

Mercedes

check it out!
http://www.couponnerdz.com/2009/08/walgreens-rolling-rr-dealsrollin-rollin.html

I went this morning to the first store and got 3 Reach Toothbrushes for a total of $3.27 since they were on clearance for $1.09. I used the $5/3 Q and got $6 RR back. A great purchase and I was happy.

Then I went to the second Wags and purchased the Activity Book. After that I put down my 2 Neosporin for $7.98. I gave the cashier 2 $1 IP Qs and then showed her the book for the $2 off Q. She told me I couldn’t use that coupon because I had already used a coupon. She then proceeded to ask me if I was “one of those women who try to get everything for free or close to free.” I was appalled. I told her there was nothing wrong with trying to get a good deal and use coupons that were within the coupon policy. She proceeded to tell me I was being rude and she would no longer serve me. She asked me to leave the store. I could not believe the situation that was occurring. I asked for a manager, and although he apologized, saying it was not necessary for me to leave, I still didn’t get the deal. I guess I know now, not to go to that store again, unless absolutely necessary.

The only thing the assistant manager could come up with is the fact that the toothbrushes were in a double pack. Makes no sense to me since that’s what is shown in their ad? Anyway, she did a return on the three items I bought last night, and then rang up two single toothbrushes and one floss and the transaction worked like a charm. What’s funny is when she rang up the new items it spit out another RR for $6. I told her I already had the RR from the initial transaction but she said to keep it for my trouble of having to come back. Very nice jester on her behalf.

End result . . . 2 toothbrushes, 1 floss, -$2 coupon = $7 OOP and $12 RR. Not bad! I’m glad I went back.

Yes, you can return RR items as long as you also surrender the RR as well. But just bring up that the items did no ring up at the sale price but regular price. You don’t want to return the items jst get the price adjusted. But bring everything with you just in case.

Mercedes

My dilemna is this; I think I should return to the store with the merchandise and register rewards, speak to a manager and ask to have my transaction corrected. Would that be the proper way to handle this type of thing?

For some reason the double packs don’t work for the RR. But the single packs do. You needed the single packs scanned three times not the double pack.

Mercedes

Mercedes

Both Wags and CVS tend to have sales on children’s toothbrushes for the Holidays. I remember getting free TBs for my kids last Dec. using the old coloring book and coupon inserts from back then. Just hold on to your coloring booklet coupons if you don;t have a rush.

Mercedes

Does anyone know if Wags has in the past or think that in the future they will do RR on Oral B Stages kids toothbrushes? I noticed there’s 2 coupons for 0.50 in the 6/28 P&G and $1 off in the WAGs coloring book. I don’t know how much those toothbrushes normally are but I was going to keep an eye out for those to go on sale.