Comments on: Dead Now! Pottery Barn Kids: Personalized Beach Towels $9.99 and Free Shipping

By: In My Mailbox: Burt’s Bees and Pottery Barn Towels | Common Sense With Money

Thu, 17 Dec 2009 01:45:48 +0000

[...] can also see pictured one of the three Pottery Barn Wraps I ordered with this deal. I know some of you had problems getting charged for the monogramming and due to how popular the [...]

By: Samantha

Samantha — Thu, 10 Dec 2009 17:37:48 +0000

I’m so mad. I had got the e-mail but didn’t realize untill now that the shark towel isn’t even going to be sent out. Now two of mine have towels and two don’t. That sucks!

By: Abby

Abby — Tue, 08 Dec 2009 22:38:21 +0000

Ughh! So frustrating! Exactly the same thing as Nicole — the one order for a girl’s towel was filled, but the two boys towels were cancelled. So now what?
Seriously, as Bob said – these companies need to figure out how to keep track of their inventory and go through with their sales transactions.

By: Bob

Bob — Tue, 08 Dec 2009 14:46:33 +0000

I got the same thing Nicole — no longer available. At this point I just want what they promised (an confirmed) that they would send. If they are going to accept orders, then eventually cancel them they need to get a better handle on their inventory!!! To be honest, I typically don’t shop at Potter Barn, and after seeing these cute towels I thought I found a great store — well after this experience I’ll be taking my business elsewhere!

By: Nicole A.

Nicole A. — Tue, 08 Dec 2009 04:32:51 +0000

I ordered two towels one for my daughter and one for my son. The boys shark one was on back order. Thought I’d give them to the kids for their Birthdays. Well, I just got an email saying the shark one is no longer available and supplies will not be refilled. I’m so bummed. Now I need/want to find something similar and as cute so they can both have personalized towels.

By: Mercedes

Mercedes — Sat, 05 Dec 2009 00:55:16 +0000

I am glad you got some resolution Jenette. I did just look at my account and it still says what it should say. geez! Thanks for th heads up to keep an eye on it still.

Mercedes

By: Jennette

Jennette — Fri, 04 Dec 2009 22:57:27 +0000

This was a great deal but turned out to be a huge pain. The email I received charged me for the monogramming, but when I checked our bank acct online it was still for the original total with free shipping/monogramming. Then all the sudden today the charge on my acct adjusted to charge for the monogramming. I called customer service and the rep said it was either free shipping or monogramming not both. I explained when I checked out it did not charge me for either. He said well that was not the deal, so I told him I did not want the towels. He said that you could not return them which I knew about but if they aren’t going to honor their price/charges then I didn’t want them. Or they could refund me the price for the monogramming. He wasn’t willing to do either so I asked for a supervisor. I was on hold for 30 minutes and then he came back on and told me they would refund the price of the monogramming. Which is great, but what a pain. It was frustrating b/c all I was asking them to do was honor what was on my receipt!

By: Mercedes

Mercedes — Wed, 02 Dec 2009 17:08:35 +0000

Hi Donna,

That’s so weird that it happened like that for you. I have been checking my credit card account and I have not been charged extra for the monogramming. But I will keep checking until I get them.

Mercedes

By: Donna

Donna — Wed, 02 Dec 2009 16:13:10 +0000

When I finally got Customer Service, she told me that she could only refund the personalization amount as a merchandise credit, so I told her to cancel the order.

By: Donna

Donna — Tue, 01 Dec 2009 21:10:22 +0000

I just had the same problem. Got the email, and the price included the personalization. I called them, but my order isn’t even showing up in the system yet, so I have to call them back tomorrow. I hope they take that off because $17 is a bit more than I wanted to pay.

By: AnneMarie

AnneMarie — Tue, 01 Dec 2009 18:28:27 +0000

If you ordered in time for the free monogramming make sure you check your order confirmation e-mail to be sure you weren’t charged! I ordered 2 towels yesterday (Nov. 30) and it showed I got the free monogramming, but today the e-mail from PBK said they had charged me for the monogramming. I called PBK and the woman was very nice and said I was the second one to call about that problem and that she would refund me the $13.

By: Angela W

Angela W — Tue, 01 Dec 2009 16:58:49 +0000

It so odd, I ordered two of the mini towels last night and it was only $15 total! Free shipping and personalization! Then after I placed my order it said they were unable to confirm my order at that time. So I called this morning with the order number and they said there was no record of the order. I went back today, the towels are still on sale, but personalization was 6.50 each. I guess I can’t win them all!

By: TammynSC

TammynSC — Tue, 01 Dec 2009 14:47:38 +0000

I just ordered 3 of the large towels that are backordered ’til 12/22 but was charged for personalization. Oh well. Still a good deal.

By: Linda S.

Linda S. — Tue, 01 Dec 2009 14:02:58 +0000

I tried to order one but was charged for the monogram. I called Pottery Barn for Kids and was told the monnogram was not free today.

By: elisabeth

elisabeth — Tue, 01 Dec 2009 13:36:17 +0000

As stated, not wanting to put such a damper on this cause it is an awesome deal. But my best friend was nearly abducted when she was a child due to barrettes in her hair with her name on them. But any good parent would use common sense as to when & where to use them.

By: Jen

Jen — Tue, 01 Dec 2009 11:42:35 +0000

Some are still on sale this morning. I just bought three more!

By: Queenie

Queenie — Tue, 01 Dec 2009 06:53:06 +0000

How awesome!!! Thank you SO much, I just ordered 4 for Christmas & Bdays! They’re back-ordered but I’m in no rush for them anyhow. Thanks for sharing.

By: Robyn

Robyn — Tue, 01 Dec 2009 05:25:07 +0000

Thanks! Great deal! I am not worried about their names as we are always with them when they are using towels and with twins it’s nice to know which towel is which even when they are the same! I ordered 8 and got a ton of gifts taken care of!

By: Veronica

Veronica — Tue, 01 Dec 2009 05:10:57 +0000

I don’t want to be a downer on this realllly cute item, but I have always been leary of putting my kids’ names on things that would be used in public. (i.e. the photo of the kids walking alone on the beach with their names showing on the towels). No problem if used around the family pool or going to swim at a friends, but I’d be careful at the beach on vacation, etc. Just a thought….

By: Kristina L.

Kristina L. — Tue, 01 Dec 2009 05:10:52 +0000

These are so cute I got the mini mermaid towel for my daughter. She will love it!! Thanks Mercedes

By: Cindy

Cindy — Tue, 01 Dec 2009 05:04:48 +0000

A big thank you! 4 more gifts down & within/or under budget.

By: Amyt

Amyt — Tue, 01 Dec 2009 02:46:22 +0000

Thank you! What a great deal. I got two mini mermaid towels for my girls and a fish for my godson — personalized and delivered to my door for $25!

By: jen thorpe

jen thorpe — Tue, 01 Dec 2009 02:45:38 +0000

Great find. Just ordered 3 for my nieces/nephews. Thanks for sharing this awesome deal:)

By: Anna in IL

Anna in IL — Tue, 01 Dec 2009 00:53:04 +0000

upromise.com is offering 3% back on purchases at pbkids.com

By: Deena

Deena — Tue, 01 Dec 2009 00:40:52 +0000

Is there any site that gives you a percentage back for shopping at their site? If so, I haven’t found it yet.