More Pays to Complain


A few weeks ago, I put on my 7 month old a brand new onesie I bought for him back in November. While I was lifting him up to carry him I noticed the onesie was ripped under his arm pit. Since I had such great success calling Kimberly Clark about defective products I decided to put Gerber to the test.

I explained to customer service that this was a brand new onesie I had put on and it was defective. They were quick to mail me a mailing label so I could mail them the defective onesie. Today I received not one but two replacement onesies as well as some great Gerber coupons.

All it takes is just one quick call. I hope next time you find you have bought a defective product you consider calling customer service to let them know about it. Companies want to hear about this to improve their products.

Other than that it was a great mail day since we put it on hold while we were gone. I got ten $5/3 Johnson’s products Target coupons and a potluck of non-insert coupons. These coupons I traded for and the only cost I incurred was the cost of one stamp. Add the Gerber onesies and a sample of Kashi granola. Great day so far, even with the mountain of laundry I am working through.

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Comments

  • Elizabeth F.

    I bought some Playtex tampons and they were awful! They did not absorb and leaked. So, I called Playtex…and they sent me a return label to mail back the remaining unused tampons, and sent me 4 coupons for FREE boxes of any Playtex product!! ISn’t that awesome? That sold me on taking a moment to let a company know that I’m unhappy!

  • Mercedes

    It doesn’t take very long at all and if you ever find a company that has poor CS then you know you don’t want to buy that product again.

  • mustbekarmah

    It’s great that they were willing to back up their product like that.

  • Becky

    I had the same problem with Gerber onesies. I just took mine back to the store and got a refund and took it as a lesson learned. Its Carters onesies for us all the way now, though we are currently passed that stage.
    You have inspired me to call about the Shick Intuition. I’m not impressed so we will see where it gets me to call customer service.

  • Mercedes

    Becky please come back or send me an email to let me know how it went. I would love to hear.