Target: Changes in Coupon Release System and Price Match Policy

Target has been undergoing a LOT of changes regarding not only the way the release their store coupons but also their price match policy.  Let’s start going over changes to the way they release store coupons.  There are four major changes here:

1)  You can now print only two coupons per computer.  Once you have printed the number of coupons allowed the coupon disappears from the list of coupons available.

2) You can only print these coupons directly from the Target website.  No more Target coupon generators.

3)  You no longer are able to print coupons at the store kiosks.

4)  You will not know if the coupon listed on their website is a manufacturer coupon or a Target store coupon or the expiration date of these coupons until you print the coupons.

The last change is the one I am most discontent about.  I feel that it could cause people to waste ink on coupons they thought were Target coupons when they are not.  I think Target should let us know which of the coupons are Target coupons and which are manufacturer coupons to avoid wasted ink and paper.  I don’t think this is too much to ask.  Having said that. Kristin over at Couponing to Disney has taken the time to help us figure out which coupons available on the Target website are manufacturer coupons and which ones are not.  the following list is the current list of coupons available that are manufacturer coupons.  These are manufacturer coupons and should be OK to use at other stores:

.50/1 Argo Corn Starch (exp 1/7)
.75/2 Barilla Plus Multigrain Pasta (exp 1/16)
$1/3 Bush’s Best Baked Beans,16 oz. cans (exp 12/21)
$1 off Disney or Marvel Spider-Man Multivitamin (exp 1/16)
$1 off EAS Myoplex 4 pack shake strength formula. (exp 1/16)
$3 off Flexamin (exp 1/16)
$3/3 Glucerna products (exp 1/16)
$1/3 Hot Pockets or Lean Pockets (exp 1/16)
$1.50 off Huggies jumbo pk, or larger. (exp 1/16)
$1 off Kleenex bundle pack (exp 1/16)
$3 off Osteo Bi-Flex Caplet item (exp 1/16)
$1.50 off Pedialyte product, any (exp 1/16)
$1.50 off Pediasure product, any (exp 1/16)
$1 off Quilted Northern 12 pack + (exp 1/16)
$1 off Uncle Ben’s 2lb Brown or 14 oz instant brown rices (exp 1/16)
$1/3 Uncle Ben’s Long Grain and Wild Rice products (exp 1/16)
$1/4 Uncle Ben’s Ready Rice Products (exp 1/16)
$1/2 ZonePerfect multi-packs (exp 1/16) Thanks Southern Savers!

Changes in Price Match Policy

I will give Target a break because I know they just started price matching and are trying to find the method that works for them.  Having said that a new change has been made to their Price Match Policy and basically it boils down to now having to deduct the Target coupon PRIOR to having the item price matched.  Here’s from the Target website the detail on this change:

Can I use coupons when price matching?

A guest can use coupons when price matching per Target’s normal coupon policy. When the guests presents a coupon(s), these steps will be followed:

Manufacturer Coupons:
Manufacturer coupons will be applied after the price match is made.

Target Coupons:
Target coupons will be applied before the price match is made. If the competitor price is still lower than the price after the Target coupon has been deducted, the ad match can be adjusted to match the competitor’s price.

Combining both a Target and Manufacturer Coupons:
The Target coupon will be applied before the price match is made. If the competitor price is still lower than the price after the Target coupon has been deducted, the ad match can be adjusted to match the competitor’s price. Once the price match is made the manufacturer coupon will be applied.

Reminder: We accept one manufacturer coupon and one Target coupon for the same item unless either coupon prohibits it. Thanks Lisette!

I hope Target finds their groove soon.  If they are so keen on implementing changes they might as well consider implementing a change to make it easier on their customers to price match items.  Such a change would be having the item price matched at the register and NOT guest services which involves added hassle.

What do you think of Target’s new changes?  What change would you like to see to improve your shopping experience at Target?

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Comments

  • Veronica

    The “new” Target sounds like the old Target that I didn’t shop at for more than 3 years because of their anti-consumer practices. I shop at businesses that truly appreciate me spending my money there!! Kohl’s, for example, will allow refunds with a receipt whether it’s been 1 day or 2 years… I like that! That tells me that’s a good place to take a risk spending my money. I’ve already experienced the wasted ink on these new larger coupons from Target and ones that turn out to be manufacturer’s coupons. Add in their return policy and the general unpleasant, unhelpful demeanor of Target employees…… My money is better spent where I’m appreciated!!!

  • pennyscents

    I personally never used to shop at Target. I had many issues with returns, so I decided not to shop there. Plus, I found that a lot of there things are more expensive than other stores. Since they started releasing Target coupons & doing price matches it has been cost effective for me to shop there. I shop there just about every week not. Before this I only went to Target a few times a year. That was usually when there was a really good sale, or somebody that I know had their baby/wedding registry there. They would be losing a lot of business if they start to go back.

    There return policies are ridiculous!!! Even if you have a receipt, and the item is still on the shelf they will not give you a credit, in store credit nothing once it is over 90 days. I had this happen to me.

    I also had this happen to a friend where the person that she bought the item for died. She had her receipt, the item was still for sale there. She had to bring in the death certificate for them to let her return the product. Talk about poor customer service!!!!

  • Jessica

    I happen to agree with Veronica. I have encountered so many unpleasant employees even just trying to use standard coupons without trying any price matching and coupon combos that it just isn’t worth my time anymore. I try to avoid making any purchases there unless I know it is something I know is a perfect fit. Returns are so difficult and the shopping experience is generally unpleasant so we avoid it all together. Target is just not what it used to be. Too bad because I used to love that store.

  • kristi

    wow, sorry to hear about all the bad experiences…i guess we just have a really good target where i live! i have recently returned 2 items (same location different times) from baby showers that i did not have a receipt for…did not even know if they were bought there or not…they gave me store credit and no problems at all. it was very easy and they were very friendly!

    we went shopping there yesterday and employees through out the store and at the register were very friendly…i havent tried a price check yet, but have no problems using coupons.

  • Qb

    I am not surprised by this. Some Target stores are a pain to shop in and the employees can be very rude. I wanted to exchange TARGET brand diapers I got at a shower and I was not allowed because of no receipt. They were TARGET brand! I have also had an employee roll her eyes at me when I was using coupons, and then afterward shove my merchandise at and say “There, here’s your stuff!” Although I reported this employee, I still think it is a reflection of the culture there. I have a few favorite cashiers and only go when I know they will be working, other times, it is just not worth it. That being said, there are a few very nice and personable staff that will be reasonable. I think it is outrageous that you had to produce a death certificate to be able to return a product. That is just uncalled for.

  • Sonjia

    All these changes seem a little unfriendly to me, but I’d still choose shopping at Target over Walmart any day. I’m fortunate because my Target has a (mostly) wonderful staff that doesn’t mind taking my stacks of coupons.

  • Martha

    I too have had TERRIBLE service at Target … actually had a cashier tell me I had “too many coupons” for her to scan, and I noticed she was holdig 2-3 coupons and only scanning the top one. I knew exactly how many coupons I had, and what my final price should be, and forced her to scan each one … she acted like I was robbing her … then she held one up (a TARGET coupon!) and asked the woman at another checkout if it looked “right” to her … she said (loudly) “LOOKS LIKE FRAUD TO ME, WHAT DO YOU THINK ABOUT THIS ONE?” When she asked how and where I got it, I said (equally as loud) I PRINTED IT FROM THE TARGET WEBSITE. There was laughter & heads shaking from other customers. I went to her supr., and then the store mgr. Finally, when no one cared enough, I documented it all and called corp in Minneapolis. Nothing seems to have changed locally, though. Stacking unlimited coupons was the ONLY thing that took me back to that horrible place, so if they stop that, I’m bye-bye.

  • Maria

    Target price matching policy changes is only making it more difficult for consumers to price match at Target. They should just get rid off the price matching thing all together. I HATE Target, they have the rudest employees there. I’ve only been to that store 3 times and each time they have treated me like a thief for using coupons. They’ll have to pay me to shop at Target.

  • smitty23

    can you use a supertarget coupon at a regular target store?

  • Dana

    I LOVE Target! I have always had nothing but friendly, helpful, wonderful customer service. I don’t like the changes in the coupon policy, but understand it. People like me were printing multiple copies of the Target coupons and using them in abundance on the same purchase, though it clearly states on the coupon you can’t do that. For the longest time, the wonderful service at Target allowed this to happen even though the coupon stated otherwise. A cashier even told me “it is our policy to accept the coupons even if we have to manually do the override, you can use all these at once”. Wow! No other store has EVER given me those exceptions. Am I going to miss the “Old Target”? Yes. Do I understand these new changes? Of course!