Walgreens Coupon Policy and FAQ

The  Walgreens Store Coupon Policy is now available online.  So you can print it and bring it with you when you shop.  There is a lot of great points being addressed by it and here are some of the ones that are sure to make you happy to see them mentioned:

  • In the event that any item’s selling price is less than the value of the coupon, Walgreens will only accept the coupon in exchange for the selling price of the item. Coupon redemption can never exceed the selling price of an item and no cash back is ever provided in exchange for any coupons.
  • Walgreens accepts one manufacturer coupon and applicable Walgreens coupon(s) for the purchase of a single item, unless prohibited by either coupon offer.
  • The coupon amount must be reduced if it exceeds the value of the item after other discounts or coupons are applied. (For example, a $5.00 coupon for a $4.99 item will result in a $4.99 coupon value).
  • When items are featured in a Buy One, Get One Free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below zero for the items being purchased.

I am very excited to see that Walgreens has finally made their coupon policy public and available for everyone to review and print.  Read Walgreens Coupon Policy.

Thanks Bargain Blessings!

  • http://www.thedealseeker.blogspot.com Katherine

    Oh thank goodness! My store has refused to accept coupons that were even a penny over, nor would they adjust them down. Very excited about this!

    • Angie

      Same here! I’m so glad I found this so I can take it in! I even asked them about their coupon policy, and they said they would not adjust coupons. So frustrating! Same thing happened to me at Target today, and I found their policy online too…again, they should have adjusted the coupons, according to their policy!

  • Laura

    I second that. I’m going to Walgreens today!

  • VIckie Jones

    I had actually stopped trying to shop certain deals at Walmart due to the fact that they wouldn’t adjust copuons etc. I’ll give this a week or so to take affect and than try it

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  • Sara S

    UGH! Just yesterday I tried to get the free air freshner and the lady was EXTREMELY rude to me about it because the coupon was for $4 and the item $3.99. I asked politely if she could do a price adjustment and she told me to leave!!!!! Sure wish I would have had this policy yesterday to show her what’s up!!!! Anyway, I printed it out and will keep it in my Walgreens coupon folder! Unfortunately, I won’t be anywhere near a Walgreens before the air freshner deal is over :(

  • http://savingallthemoney.blogspot.com Lecia

    It still doesn’t say if you can use a B1g1 free coupon on a b1g1 free sale – that’s the transaction I always have trouble with.

    • http://www.commonsensewithmoney.com Mercedes

      You are right Lecia,for a while there I thought it did. But it skirts the problem so subtly.


    • pennyscents

      I saw that too. It just says that the net price cannot go below zero. What exactly does that mean? I would take it to mean that you can not get any cash back or money makers on the coupons. I could see some people saying that they can’t do it, because then the price goes to zero. It’s not below, but still.

      It does say that up to 2 coupons can be used on a bogo sale. A bogo coupon is a coupon on two items.

      This rule does say that you can not use more than (up to) 2 coupons on a bogo sale, though. I know some people will use 2-$1.00 off the item coupons, and then use the bogo coupon too. Not anymore, according to this policy.

      • pennyscents

        “This rule does say that you can not use more than (up to) 2 coupons on a bogo sale, though. I know some people will use 2-$1.00 off the item coupons, and then use the bogo coupon too. Not anymore, according to this policy.”

        I guess I was kind of confused on this, actually. It’s not talking about a bogo coupon with other coupons on two items. It is talking about a bogo store promotion with up to 2 coupons combined with the promo. It doesn’t address the using a bogo coupon + another cents off coupon on 2 products.

  • Patricia

    i went tonight to walgreens with a $1.99 item and a $2 coupon. the manager told me no and then i pulled out my handy walgreen policy paper and showed him. got my free item :) thanks!!!

  • S.

    “Walgreens accepts valid internet/print at home coupons.” WHOOO HOOO!!!

    I have a Walgreens 4 blocks away and I’ve been trekking to Manhattan because of this!

  • Patty

    I’m a store manager of a Walgreens and I do not allow my cashiers to adjust coupons. We’ve had too much fruad and have lost quite a bit of money because of it. If you are at a store and the cashier refuses to adjust a coupon ask why, or ask for a manager. It’s a store-to-store basis in my district (at least) so the individual stores DO NOT have to adjust or accept any of your coupons, except for Walgreens coupons. Same as if we have a bogo free or bogo50% you cannot use a bogo free coupon. Always ask before you ring up.

    • pennyscents

      You are not following the Walgreens Corporate policy then??? The Corporate policy says to adjust the coupon. It also says that up to 2 coupons can be used on a bogo sale as long as the final purchase amt does not go below zero. How can you go against the corporate office?

      I copied & pasted the info below directly from the Wags Corporate Coupon Policy that is posted on Wags online site.

      “The coupon amount must be reduced if it exceeds the value of the item after other discounts or coupons are applied. (For example, a $5.00 coupon for a $4.99 item will result in
      a $4.99 coupon value).”

      You also state that you have has too much fraud & lost money by doing this. That is not possible. If a item is $4.95 & you adjust a $5.00 coupon down to $4.95, you will get the $5.00 face value of that coupon when it is submitted to the clearing house. There is usually an .08 cent processing incentive that all coupons give too.

      As far as the bogo coupon thing that you mention. Here is what the Wags Corporate Policy says:

      “When items are featured in a Buy One, Get One Free promotion, up to two coupons can be used against the items being purchased, as long as the net price does not go below
      zero for the items being purchased.”

      I have done my work on this issue too. I was told once that I could not. I never had a problem anywhere, including Wags before that, but that one time I did. I contacted the manufacturer & was told that my coupon should have been accepted. They also sent me 6 high value coupons to apologize for Wags mistake. I contacted the District manager in my area about this. He asked me to turn that information over to him & he did extensive research on whether this was right, or not. I was actually quite surprised with all of the things that he did. He told me that he spoke with the lead manager in the consumer relations dept over at corporate & that they did confirm that I should have been able to combine that coupon with the bogo sale that Wags was offering.
      It’s simple really. If something is on sale for $1.00 and you use a $1.00 off manufacturer coupon you are getting it for free, but not committing fraud. You are just combining a store sale with a manufacturer offer. It is the same thing with a bogo manufacturer coupon with a bogo store sale. The “free one” that the store is offering is still bought. Therefore, it qualifies as the “buy one” that the coupon requires in order to get one free. It is the same exact thing as the $1.00 off $1.00 thing listed above.

  • Patty

    We have had too much fraud with fake coupons and people tampering with the barcodes. Therefore, we do not accept them. My store and 3 other stores in my immediate area do not allow bogo free combination coupons and deals. The coupon speciafically states that it may not be combined with any other offer. Us offering something at Buy One Get One Free is another offer. Our registers will not even allow it to be rung in and there is no way for the cashiers to “push” it through.

    Before you start stating that things aren’t possible, maybe you should actually work my job. Be a cashier for one day.

    • pennyscents

      You may have problems with fraudulent coupons & people tampering with barcodes, but what does that have to do with not adjusting a coupon down? A barcode can not be tampered with on a manufacturer coupon that comes out of the Sunday paper. It is possible for someone to tamper with a barcode on an internet printable. However, the the coupon will not scan then. This is why most stores (not just Wags) do not accept internet coupons, if they won’t scan.

      re: “a bogo coupon can not be combined with a sale because it says can not be combined with any other offer….” Every coupon says that! it is specifically saying that you can not combine another manufacturer coupon with that coupon on the same product. If it was the other way around, then you wouldn’t even be able to accept a coupon on an item when it is on sale. After all, a sale is an offer. Same thing with combining a Wags store coupon with a manufacturer coupon. It is stated in the coupon policy that you can, but every coupon does say may not be combined with any other offer. Exactly how is a regular sale/offer combined with a coupon any different than a bogo sale/offer combined with a coupon?

      Re: “before I start stating that things aren’t possible….” I don’t believe that I said anything about something not being possible. I copied & pasted what is in the Wags corporate policy, and asked how you can justify not following your companies policy. I also informed you how the district in my area did the research on the whole bogo thing, & got the word from Corporate that it should be accepted. last time I checked the corporation does oversee the operations of a company. Unless you have some sort of coupon that you believe to be fraudulent, you have no right not following the corporate policies set in place for the better of the consumer. If you do the research you will find out that the majority of coupon fraud is actually committed by the stores & the clearing house & not by the consumer.

      re: “actually do your job. be a cashier for one day” Actually, I did. I was a cashier for 7 years & 3 of those years I was the store manager for a major retailer. I knew how to be customer courteous. I also new how to follow company policies that were put into effect by the company that I worked for. Company policies help clear up any confusion between the customer & the store. That policy actually makes your job easier, if you just follow it! Anybody under me, including you, that could not follow simple company policy would have been fired by me! If you want to make the rules, then open up your own company! Until then follow the rules that are set by the company that you work for!!!

      • Patty

        Because it’s my store and I do not have to accept them if I do not want to. Managers Discretion and all. Funny how that works.

        • pennyscents

          Get off your high horse lady!!! It’s not your store!!! It’s Walgreen’s store, and you can be replaced in a New York minute!!! You do not pay the mortgage on that store, Walgreen’s does!!!

          “Any coupon offer not covered in these guidelines will be accepted at the discretion of Walgreen’s management.”

          The only thing that you get to use your “discretion” on is anything that is not covered in the policy. The things that you are trying to change clearly are covered in the policy.

          You know what, if your so sure about what you are doing. Then why don’t you just list the general area/district information for where this is happening???????

          Better yet, here is the contact info for the correct people over at Corporate that you can check with on you not doing your job correctly:

          April Strickland & Tanya Poole are the Customer Relations Managers over at Corporate. They can be reached at: 866-614-9814.

          Why would you want to make your life & other peoples harder by not following a simple corporate policy that is in black & white??? That doesn’t make any sense!!!

          You must be really unhappy with your own life to just make up rules in order to ruin someone else’s day!!! MISERY LOVES COMPANY!!!

        • Michelle

          It is really sad that people do not want to do their job. If you don’t like dealing with coupons than find another career. I wonder if all the people you deny at your store complained about you…….think you might have to get a new career. Think you might get fired for not following company policy. Anyone out there going to these stores needs to complain to corporate and see what happens.

  • Kimberly

    Finally! Thank you. Even just y’day on the Advil PM ad was an issue.

  • Gail

    My Walgreens assistant managers refuse to price adjust a coupon, been going on for months now and corporate still hasn’t fix this :(