Tropicana Rewards Refund

If you have a Tropicana Rewards account you may want to login and check out the balance. I just got an email from Amy at WSNLF to check my account because it seems that I have had 9 points credited to my account. I looked into this a bit more and this was posted on Tropicana’s Facebook Page yesterday:

We are SO sorry for all of the issues that some of you experienced during our Deal of the Day yesterday. Our server picked an VERY bad day to crash…unfortunately resulting in a bad experience for many of you. We want to make amends. If you participated and points were deducted from your account here is how we are resolving the issues.

Were you unable to provide us with your mailing address to receive your coupon? An email will be sent to you on 5/28 asking you to confirm your mailing address. Your coupon should arrive within 10 business days.

Were you unable to redeem your Deal of the Day reward? If you have not redeemed your Deal of the Day reward by 2:00 pm CST today, 9 points will be credited to your account for you to use on a reward of your choice.

Our server is up and running once again. We apologize and hope that you will enjoy your coupon and free reward with this correction. Thank you!

So, I missed the date to due date to claim my coupon again. But when I did request it on Wednesday it went through fine. So I wonder if I will get it or not. Anyways, make sure to check your account particularly if your request did not go through. Amy said she got a pop up asking for her address to have the coupon mailed to her and she had the points credited as well.

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  • Heidi

    I had gotten the coupon request to go through but was unable to request my free deal. I just checked and I have received the 9 points added to my account—hooray!

  • Huh…weird. Mine went through just fine Wednesday…not even a hiccup on the computer or anything. I didn’t recieve an e-mail from them today at all and loe and behold my account has been credited with 9 points. So, I’m thoroughly confused on this one. I guess we’ll see if the reward comes or not. I hope it will because I’m going to be sort of upset if they didn’t bother to shoot me off an e-mail about this so I could actually get the reward I wanted (we don’t exactly get many great rewards in Alaska).

    Thanks for the head’s up, Mercedes. Hopefully some of us will recieve the coupon we ordered!

  • Misty

    When I logged in, I received the same notice that they were sorry for the confusion. Thye asked for my mailing address and then said I would received the coupon via snail mail. I also had the points added back to my account.

  • I just checked and I have received the 9 points added to my account. Awesome because other than the recent coupon they are mailing these rewards seem useless for me. Maybe they will add some good rewards for my area.

  • LISETTE

    JUST TO MAKE THINGS CLEAR IT SEEMS THAT THEY ARE CREDITING 9 POINTS BECAUSE EVEN THOUGH THE COUPON FOR FREE TROPICANA WENT THROUGH FOR MANY OF YOU, THE FREE REWARD DIDN’T..EVEN IF YOU ORDERED(IN MY CASE I COULD EVEN LOAD THE OFFERS FOR MY AREA) ..SOME DIDNT EVEN REALIZED THAT THEY COULD REDEEM THE REWARD TOO!.

  • Melina

    My Coupon for a free Tropicana went through very easy on 05/26/10 and The site said that I’m going to receive my coupon in 7-10 days… but I didn’t get the email confirming my address… I got 9 points credited on my account… So I hope that my coupon arrive soon! 🙂

  • Kristina L.

    I think that this sounds weird. Everyone that signed up for the coupon got the refund and just like everyone else I had no problem signing up for it. Usually when there is a server problem we know it because the site is slow or not working.

  • Karen

    I got to the page where I picked my daily reward (the coupon) and then…..poof: points were deducted and it crashed. I was never taken to the page to give my address.

    I received the email today, was able to give my address and also got the 9 points.

    I should also note that this is the *second* time this has happened to me. Last time, points deducted, crash, I call and they say they will mail it…..4 weeks later I call back to follow up and they say oops, too late, no coupon for me. They did however, reinstate my points.

    So hopefully this time I will actually get the coupon, I am not impressed with the program so far. Like others I find the offerings (outside of the occasional free product coupon) useless.

    I also find it a joke that they limited the time to obtain the coupons to a 7 hour window, while allowing 50,000 coupons to be available. Forcing everyone to do something at the same time is what causes these servers to go wonky.

    (thank you for allowing me to rant.)

  • LISETTE

    I BEEN VERY HAPPY WITH THE PROGRAM IT HAS ALLOWED OUR FAMILY TO ENJOY THE JUICE WE LOVE FOR FREE IN MANY OCCASIONS,LIKE WHEN THEY HAD THE BUY ONE GET ONE FREE OR EVEN THE $1.00 COUPONS CAN BE DOUBLED. I LOGGED IN DURING THE NIGHT IT WAS ALMOST 10 PM CT TO GET MY REWARD OF THE DAY THAT DIDNT GO THROUGH EARLIER..,NOT THE DEAL OF THE DAY(FREE TROPICANA COUPON) THAT I DID AT 6AM, AND THEY STILL HAD PLENTY OF COUPONS AVAILABLE…I EVEN SIGN UP MY DAD AND MOM AT THE TIME SO THEY CAN GET SOME FREE OJ!.BY THE WAY IF YOU CLICK ON THE ACCOUNT TAB YOU CAN SEE ALL OF YOUR TRANSACTIONS..AND THE LINKS FOR THE PRINTABLE COUPONS OF THE THINGS YOU HAVE REDEEM..

  • The rewards aren’t incredibly useful, but when the Tropicana coupons are available – woo-hoo!! Those make it worthwhile.

    My coupon request seemed to work fine. Later, when I tried to choose a reward must have been when their server failed. No big deal – managed to use a HoneyBaked Ham coupon this week but don’t see much else.